enevo Privacy Policy

This summary highlights key points from our privacy notice, but you can find more detailed information on any of these topics in the relevant sections below.

What personal information do we process?
When you visit, use, or navigate our Services, whether via the website or other means of contact, we may process personal information depending on how you interact with us and the Services, the choices you make and the features you use.

Do we process any sensitive personal information?
We do not process sensitive personal information.

Do we receive any third-party data?
In fulfilling our Services, we may collect client information from various sources including client agreements, transactions, consumer reporting agencies, and public sources, covering details such as names, addresses, phone numbers, email addresses, account information, and credit history.

How do we process your information?
We process your information for several key reasons, including to: provide, improve, and administer our Services; communicate with you; prevent fraud and enhance security; and comply with the law. Additionally, we may process your data for other purposes with your consent, but only when we have a valid legal basis to do so. These processing activities specifically involve providing requested services to you, responding to your enquiries, sending administrative details about our products/services, enabling user-to-user communications on our platform, and protecting vital interests where necessary.

In what situations and with which types of parties do we share personal information?
We may occasionally share information in specific situations and with specific categories of third parties, for example necessary assistance in Building Control Services, at the client's direction, or as required by law, while emphasising the safeguarding and consent-based sharing of client data.

How do we keep your information safe?
We have organisational and technical processes in place to protect the security of your personal information. These include safeguards designed to prevent unauthorised access, collection, use, or disclosure of your data. However, we cannot guarantee that our security measures will be 100% effective against hackers, cybercriminals, or other threats. No internet transmission or electronic storage can promise complete security. While we strive to keep your information safe through stringent protocols, we cannot promise that unauthorised parties will never manage to defeat our security measures and access your data.

What are your rights?
The privacy laws that apply to you depend on where you are located geographically. These laws may grant you certain rights with respect to your personal information.

How do you exercise your rights?
The easiest way to exercise your rights is by contacting us.
We will consider and act upon any request in accordance with applicable data protection laws.

Summary: We process your personal information in a variety of ways necessary to operate, improve, and customise our Services; communicate with you; maintain security; and comply legally. We may process additional data with your consent.

Specifically, we process your information to:

• Provide requested services, facilitate service delivery, and address enquiries/quotations.
• Send administrative communications about our offerings, terms, and policies.
• Allow user-to-user communication.
• Protect vital interests where necessary, such as preventing harm.
• Improve and administer our systems, features, security, integrity, and operations.
• Detect and prevent fraud, unauthorised access, spam, violations, and risks.
• Comply with legal obligations for data processing and disclosure.
• Conduct internal research and development.
• Personalise content, business information, or user experiences.
• Carry out polls and surveys.
• Meet internal audit requirements.
• Deliver marketing and events communication.

We may also process extra information for other purposes with your permission. We only process personal data when we have valid legal grounds, as laid out in the section below.

We may share information in specific situations described here and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers: We may share user data with third-party vendors, consultants, service providers, contractors and agents who need access to perform services on our behalf. These include Service fulfilment, payment processing, marketing, accounting, data storage, communication platform, and other service categories. Our contracts mandate appropriate data protection by these providers. They may only process or access personal data per our instructions and policies. They are prohibited from sharing this information externally or retaining it beyond our specified period. And they must employ security measures to help safeguard data held in a custodial role. By contractual agreement, these third parties commit to protecting user data to the same standards we uphold internally.

• Business Transfers: Your information might be shared or transferred during negotiations or the execution of corporate transactions, such as sales, mergers, acquisitions, or asset transfers.

• Usage of Google Analytics: To track and analyse the usage of our Services, we may share data with Google Analytics. We employ specific Google Analytics advertising features which include:

• Remarketing with Google Analytics: To opt-out of Google Analytics tracking across our Services, visit https://tools.google.com/dlpage/gaoptout. You can also manage your ad preferences through Ads Settings, Ad Settings for mobile apps, or the additional opt-out choices available at http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more details on Google's privacy practices, refer to the Google Privacy & Terms page.

• Affiliates: Information may be shared with our affiliates, which include our parent company, subsidiaries, joint venture partners, or other companies under a common control. We will require these affiliates to comply with this privacy notice.

• Business Partners: We may share your information with business partners to provide you with specific products, services, or promotions.

We retain your personal information only for a reasonable duration necessary to fulfil the objectives specified in this privacy notice, except as mandated by law.

We commit to holding your personal information solely for the time required for the purposes outlined in this privacy notice, unless a more extended retention period is necessitated or allowed by law (e.g., for tax, accounting, or other legal reasons). The GDPR requires us to retain data for no longer than reasonably necessary. In the delivery of certain services (e.g. Building Control), this will be up to a period of 15 years in conjunction with current laws and contractual obligations as set out by our governing body, Construction Industry Council (CIC). Our Privacy Policy continues to apply to all former clients, and data will be confidentially shredded by a certified company after a period of 15 years in line with the CIC standards.

Should there be no continuing legitimate business justification to process your personal information, we will proceed to either delete or anonymise it. If deletion or anonymisation is not feasible (for instance, if your personal information is stored in backup archives), we will securely store and isolate your personal information from any further processing until deletion can be achieved.

We do not knowingly collect data from, nor do we market to, children under the age of 18.

We do not intentionally solicit data from or engage in marketing activities targeted at individuals under 18 years of age. By engaging with us or using our Services, you affirm that you are over 18 years old. Should we discover that we have inadvertently gathered personal information from individuals under 18, we will undertake necessary actions to swiftly remove the information from our records. If you are aware of any information we may have collected from children under 18, please contact us at info@enevo.co.uk.

Key Rights Available:

• Access and Copy: You can request access to your personal information and obtain a copy of it.

• Correction or Deletion: You have the right to have your information corrected or deleted.

• Restriction on Processing: You can request that the processing of your personal information be restricted.

• Data Portability: Where applicable, you can claim the right to data portability.

• Automated Decision-Making: You have the right to not be subject to decisions based solely on automated processing and, under certain conditions, to object to the processing of your personal information.

Exercising Your Rights
You can exercise these rights by contacting us with the contact details provided in this document. We are committed to addressing any requests in accordance with the applicable data protection laws.

Complaints
In the EEA or UK: If you believe that we are processing your personal information unlawfully, you have the right to lodge a complaint with your local Member State data protection authority or the UK data protection authority.

Withdrawing Consent
If our processing of your personal information is based on your consent, you have the right to withdraw this consent at any time without affecting the lawfulness of processing based on consent before its withdrawal or processing based on other lawful grounds.

Opting Out of Marketing
You can opt out of marketing and promotional communications at any time by using the unsubscribe link in our emails or by contacting us directly. Opting out of marketing communications does not affect our ability to send you service-related messages.

Cookies and Similar Technologies
You may adjust your browser settings to reject cookies if you prefer. However, doing so may impact certain functionalities of our website and Services.

For any questions or comments about your privacy rights, feel free to email us at info@enevo.co.uk.

We commit to keeping this notice current to ensure compliance with applicable laws

We may periodically update this privacy notice. Any modifications will be marked by an updated "Revised" date, and the changes will take effect as soon as they are published. In the event of significant changes to our privacy practices, we will inform you by either prominently displaying a notice of such updates or by sending you a direct notification. We recommend regularly reviewing this privacy notice to stay informed about how we safeguard your information.

Contacting us regarding this Privacy Policy

Should you have any enquiries or feedback about this notice, you are welcome to reach out to us via email at info@enevo.co.uk or by mail at the following address:

enevo Ltd
Woodhead House
Woodhead Road
Birstall, West Yorkshire
WF17 9TD
England